FAQ / Product and support
Questions about scanning, editing, conversion, and access
Check supported inputs, recognition limits, editable results, Jianpu conversion, account access, and support paths before continuing.
Choose a workflow
Start from the task you need to complete
Scanning, two-way numbered notation conversion, and online editing each have a focused guide so their inputs and outputs stay clear.
Scan
PDF & images
Create a reviewable MusicXML candidate.
Notation
Staff ⇄ Jianpu
Choose one explicit conversion direction.
Continue
Edit & transpose
Correct, play, transpose, and export the accepted score.
Keep verifying
If you did not find the answer, continue to the guides or contact support
Check product scope first
Confirm that the current score-recognition, Jianpu, and structured-score workflow matches your task.
Verify checkout and support paths
Understand the real checkout, activation, and support flow before paying so expectations stay aligned.
Then move into access
Only continue to checkout when the current scope matches your real use case.
Purchase and access
What is actually live today?
A registered user can create one lifetime free project from a complete multi-page staff-score PDF or score image, with current correction, playback, transposition, Jianpu, version, sharing, and export tools. Paid plans add more score-processing capacity.
Do international and mainland-China users follow the same path?
Not exactly. International customers can pay online directly, while mainland-China customers can also use activation-code distribution and redeem inside the app.
What do I receive after payment?
After a successful payment, the system links the subscription directly to the registered account. No activation-code step is required.
Uploads and results
What input format is supported right now?
The free entry accepts one complete multi-page PDF or one PNG, JPG, WebP, or TIFF score image. Starter and Converter Pro add more projects and currently available MusicXML/MXL, MIDI, structured Jianpu, and Score JSON imports. Audio transcription remains experimental.
Why is recognition marked as a candidate?
OMR can misread pitch, duration, voices, or measure structure. The free result therefore stays a human-review candidate with confidence and warning details instead of pretending to be publication-ready notation.
What should I do if upload or download fails?
Keep the file name, job time, and an error screenshot, then submit the support form. That gives support a faster path to the affected job.
Support and accounts
How should I handle payment or activation-code issues?
Use the on-site support form first. Payment issues route to the payment category, activation issues route to the activation category, and the support team can follow the request by reference code.
What happens after I submit the support form?
The form posts to the API, creates a stored support request, and automatically sends a confirmation email to the contact inbox. If transactional email is not configured yet, the API still logs a preview for testing.
Where can I compare staff and Jianpu conversion paths?
Open the numbered notation converter, then choose staff to Jianpu or Jianpu to staff notation. Both paths keep the result in an editable structured score project.
Next step
Still unsure? Continue into support, about, or checkout
Related help
Continue to support, privacy, and terms
These pages provide contact options, data-handling information, and service boundaries.