Support / Contact / Review
Need help? Tell us what happened
Submit account, activation, recognition, download, or privacy questions here. More complete details help us investigate and reply faster.
Submit a request
On-site support form
Send a support request and keep its reference for follow-up. When email delivery is available, a confirmation is sent to your contact address.
Successful checkout without account access, return-path issues, duplicate-charge concerns, or manual review.
If automated email is temporarily unavailable, you can still write directly to guanqi1137@gmail.com.
Support categories
Classify the issue first, then move into manual review
Payment and order issues
Use this route when checkout succeeds but account access does not appear, when the return path looks incomplete, or when an order needs manual review.
Activation and entitlement issues
Use this route when redemption fails, access does not activate, entitlement dates look wrong, or support needs to verify account scope.
Upload and result issues
Use this route when PDF upload fails, jobs stall, downloads break, or a final-versus-draft outcome needs human context.
What to include
Manual support usually moves faster when the request includes enough detail
Contact email or account email
Purchase time, payment provider, and payment screenshot
Order reference, job reference or file name. Do not send passwords, complete activation codes or private complaint access codes.
Error screenshot, trigger steps, and approximate time of the issue
Support boundary
What support can help with
Support covers account access, activation codes, file uploads, recognition jobs, result viewing and downloads, and privacy requests.
Product help
Accounts and scores
Account, checkout, activation, upload, job, and result-delivery issues.
Recognition note
Review required
Automatic recognition may need manual correction. For complex scores, include the source file and a screenshot.
Manual review
Available
Order review, redemption issues, download anomalies, and deletion requests.
After submission
What happens after submission
A successful submission creates a request reference. Keep that reference; when email notifications are available, a confirmation is also sent to your contact address.
Submit a support request
Choose the issue type and include the account email, job reference, file name, approximate time, and relevant screenshots.